CustomerFocusedSixSigmaCriticalIssuesOperationalCriticalIssuesOperationalDefinitionsDefinitionsBusinessProceManagement3-2ServiceQualityCostDeliveryDistributorInternalOEMUserCustomerExpectationsWhatarethemajorCustomerexpectations?WhatarethemajorCustomerexpectations?CriticalIssuesProcessOutputMeasureSpanUnitsScaleCTCIssuesScorecardstoManageResultsIndicatorsofProcessPerformanceCoreandEnablingProce...
CustomerFocusedSixSigmaCustomerCustomerExpectationsExpectationsBusinessProcessManagement2-2ServiceQualityCostDeliveryDistributorInternalOEMUserCustomerExpectationsScorecardstoManageResultsIndicatorsofProcessPerformanceCoreandEnablingProcessesCritical-to-CustomerOutputsCustomerFocusedObjectivesCSIPO•WhoareyourCustomers?•Whataretheirmajorexpectations?2-3BPMSStartswithCustomersCustomer•DownStre...
PlatzhalterBild赛多利斯的病毒去除技术2.病毒过滤2.病毒过滤3.病毒灭活3.病毒灭活4.病毒吸附4.病毒吸附1.法规方面1.法规方面内容概要内容概要2.VirusFiltration2.VirusFiltration3.VirusInactivation3.VirusInactivation4.VirusAdsorption4.VirusAdsorption1.法规方面1.法规方面检测原料血浆(献血者监控,检测/生产监控)生物工程(原料,细胞系,基因稳定性)哺乳动物细胞(细胞来源跟踪监控)验证病毒去除工艺病毒防护,病毒...
星巴克:传递对顾客的效劳再2002年年底,星巴克在北美洲的副总裁狄、克里斯廷,在西雅图设立一个高达17层楼并且拥有很多会议厅的星巴克总部,并且也在这总部中,成功的达成其次杯的拿铁,也就是太妃核果风味的拿铁。为一种手工制作的饮料─奶油、太妃核果等这些材料组成这种浓郁的咖啡,在这些咖啡的上面,还有分布均匀的奶油和散布在外表的太妃糖─自从太妃核果风味的拿铁被研发出来之后,这种咖啡已经变成当地人一种午后的嗜...